At XooKool, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment is verified, the order can be changed or cancel within 24 hours.
After this 24 hour period, the order can't be changed nor cancel.
For information on Refunds or Returns visit our Policies
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
Shipment takes approximately 14 to 30 business days to reach destination countries
Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
If you haven’t received your package based on the above estimates. Please kindly contact us.
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues. In other countries other than USA it may take up to 60 days.
We do offer compensation if the shipping is beyond the timeframe as stated on shipping policy.
This amount is: $5-$10 cash or 10%-15% off coupon code for second purchase
Please submit a ticket within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.